Reference

What Governs Your Account on km77

These terms set out the rules that apply when you use km77 — from how your account operates to how disputes are handled. Access to this platform depends on local law and is available only where local law permits.

Jurisdiction-dependent accessAccount terms apply on registrationTouch 'n Go eWallet transactions coveredBoost and GrabPay wallet rules included
km77 What Governs Your Account on km77
LEGAL CONTACT PATHS

Reach Us on Legal or Account Questions

If you have a question about how these terms apply to your account, or if you need to flag a concern about a transaction processed via Touch 'n Go eWallet or Boost, our support team can pick it up directly. Use any of the channels below — live chat is the quickest path for most account-level queries.

Live Chat Open the chat window on any page. For legal queries, describe the specific term or account action you are asking about so we can route it correctly.
Email Support Email us for formal written responses on account disputes, data requests, or term clarifications. Include your registered account ID in the subject line.
Account Help Centre For routine account questions — wallet linking, GrabPay transaction records, or account verification steps — the Help Centre covers the most common paths.
DATA AND ACCOUNT SECURITY

How km77 Handles Your Data and Account

We take a straightforward position on your data: we collect what is necessary to operate your account, process your transactions, and maintain security. Nothing is sold to third parties. Here is what that looks like in practice across the four areas that matter most.

Data Retention

We retain account data for as long as your account is active and for the period required after closure under applicable law. You can request a summary of what we hold via email.

Cookies and Tracking

We use session cookies to maintain your login across the mobile browser and desktop. Analytics cookies help us fix account flow issues. You can manage cookie preferences in your browser settings.

Account Security

Your account is protected by SSL encryption and OTP verification at login. If you notice unusual activity — such as an unexpected GrabPay or Boost transaction — contact live chat immediately.

Requesting Changes

To update personal details, correct account information, or request data deletion, contact support through live chat or email with your account ID. We action verified requests promptly.

Common Legal Questions About Your Account

The questions below cover the situations we hear about most — your rights, how account data is used, what happens when terms change, and what the jurisdiction conditions mean for players in Malaysia, including those in Kota Bharu and Alor Setar where access depends on local law.

Yes. Every transaction processed through Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX falls under the same account terms. The payment rail does not change the rules that govern your account.

The revised terms take effect when published on this page. We will note the update date at the top of the document. Continued use of your account after that date counts as acceptance of the new terms.

Yes. Email our support team with your account ID and a clear data request. We will verify your identity and provide a summary of account data we hold within a reasonable timeframe.

Disputes are handled under the jurisdiction applicable in Malaysia, where local law permits. If local law in your specific region affects eligibility or access, those conditions apply first.

Contact our live chat team and request account closure. We will confirm the request, settle any pending wallet balance tied to Boost or GrabPay, and close the account once verification is complete.

Certain markets, game categories, or features may be unavailable based on your location. What is accessible depends on local law. If a section of the lobby does not load, this is usually the reason.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.